Which step follows verifying the sex and DOB when searching for patients?

In patient access and management processes, following the verification of a patient's sex and date of birth, the next logical step involves ensuring that the patient's identity can be confirmed using multiple identifiers. Among the options presented, removing the patient's name when not found is not the appropriate next step.

After verifying critical identifying information like sex and DOB, it is common practice to search using additional identifiers to locate the patient's record accurately. This can include searching by medical record number (MRN), social security number (SSN), or considering nickname variations to account for different ways a patient might be listed in the system.

Utilizing MRN or SSN adds layers of verification that can help ensure the correct patient record is accessed. Additionally, considering nickname variations can help in locating records for patients who are often called by names other than their legal ones. Therefore, these steps serve to enhance the accuracy and efficiency of the search process and ultimately improve patient experience by reducing potential errors.